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Information, Advice or Guidance

This qualification aims to develop learners’ knowledge and understanding of the key principles of information, advice or guidance and applying these within their own context.

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Fully-funded via the UK Government in the form of the Education and Skills Funding Agency.

  • Free online course

    Fully-funded

  • Course duration

    6 weeks

  • Support

    Expert tutor support available

  • Experience

    No previous knowledge is required or assumed

  • Awarding body

    NCFE or TQUK depending on location and training provider

Overview of Information, Advice or Guidance

Qualification objectives

The objectives of this qualification are to prepare learners for further training and to support a role where staff may give initial information, advice or guidance to others.

Successful information sharing

Offering clear and accurate information, advice or guidance and knowing what can be shared legally and professionally can greatly improve outcomes for a business. 

There are some fundamental rules for successful information sharing and ensuring staff are aware of these is key.

Who is it suitable for?

This qualification is suitable for those working or looking to work in a range of roles where the provision of information, advice or guidance is a requirement.

Course units

To be awarded the Level 2 Certificate in Information, Advice or Guidance, learners must achieve a minimum of 15 credits as follows:

  • A total of 6 credits from the mandatory units
  • A minimum of 9 credits from the optional units

Mandatory units

The aim of this unit is to provide an understanding of the differences between information, advice and guidance and the requirements of different clients and how these could be met.

It will also help learners to gain knowledge of their boundaries and responsibilities in offering information, advice and guidance, including signposting, referrals and record-keeping.

The aim of this unit is to provide an understanding of how to interact with clients, including appropriate and effective question styles, listening skills and non-verbal communication skills.

It will also help learners to gain knowledge of the impact of values, beliefs and attitudes on the interactions and the importance of confidentiality and impartiality.

It will also help learners to identify personal strengths and development needs.

The aim of this unit is to provide an understanding of how to interact with clients, including appropriate and effective question styles, listening skills and non-verbal communication skills.

It will also help learners to gain knowledge of the impact of values, beliefs and attitudes on the interactions and the importance of confidentiality and impartiality.

It will also help learners to identify personal strengths and development needs.

Optional units

The aim of this unit is to provide an understanding of information, advice or guidance in the context of their own practice and a specific group of clients; exploring different ways of assisting clients to explore and make choices.

It will also help learners to gain knowledge on discriminatory practices and behaviours affecting specific client groups, barriers and how to overcome them.

The aim of this unit is to provide an understanding of the purpose and process of an advice interview, including the relationship between client and advisor, the advisor’s role, stages of the advice interview and client confidentiality.

It will also help learners to gain knowledge of social policy in advice work and sources of information, negotiating effectively on a client’s behalf and support and action planning.

The aim of this unit is to provide an understanding of the main categories of welfare benefits, including the differences between contributory and non-contributory benefits.

It will also help learners to gain knowledge of the key features of the benefits system and how to make claims.

The aim of this unit is to provide an understanding of the range of resources available for providing information, advice or guidance.

It will also help learners gain knowledge of the range of media that can be used and adapted for different client needs, storage and retrieval of information and how information is updated and maintained within their own organisation.

The aim of this unit is to provide an understanding of the information needs and legal rights relevant to housing advice, including defining a client’s housing status and the impact of this on their rights.

It will help learners to gain knowledge of barriers to accessing housing, specialist services that can be accessed and the range of support a client may require in order to access services.

It will also help learners to reflect on their own skills, knowledge and areas for development

The aim of this unit is to provide an understanding of the types of debt and the strategies used to resolve debt issues, including priority and non-priority debt, sanctions applied by creditors and different strategies for negotiating with creditors.

Learners will also gain knowledge of how debt can affect a client.

The aim of this unit is to provide an understanding of the legal rights and systems which support the provision of employment advice.

It will also help staff to gain knowledge of the factors to consider when advising a client, including identification of need, available services and support in accessing services.

It will also help learners to reflect on their own skills, knowledge and areas for development.

 

The aim of this unit is to provide an understanding of the rights and status of refugees, immigrants and asylum seekers, the information required to define their status and their rights to different types of assistance.

It will also help learners to gain knowledge of the barriers faced by the different groups and the services and support available to them.

It will also assist learners to reflect on their own skills, knowledge and areas for development.

The aim of this unit is to provide an understanding of the national requirements for information, advice or guidance for adults and young people and the implications of national requirements.

It will also help learners to gain knowledge of information, advice and guidance provision within a school or college and their own and others’ roles and responsibilities of this provision.

It will also assist learners to reflect on their own skills, knowledge and areas for development.

The aim of this unit is to help learners to gain knowledge of how information, advice or guidance can be explored in a group setting and the advantages and disadvantages of this.

It will also provide an understanding of the factors which can influence the effectiveness of group sessions, including co-operative group work.

It will also assist learners to reflect on the necessary skills to facilitate cooperative group work in information, advice and guidance and analyse their own strengths and areas for development.

The aim of this unit is to provide an understanding of the role of networks in supporting information, advice and guidance, the differences between formal and informal networks and how they can be accessed and used to support practice.

It will also help learners to gain knowledge of the codes of practice and principles relevant to working in networks and the different roles and responsibilities within networks.

Get certified

Gain a nationally recognised level 2 accredited certificate.

Qualification benefits

88% of our learners say our courses have equipped them with vital skills to help them progress in their working life.

Build up enough knowledge, skills and confidence to transition into a new career.

Level 2 qualifications are nationally recognised and accredited, giving you the foundations to improve your job prospects.

Course sample

Download the sample workbook

Eligibility

Been in the UK or EU for three years for purposes other than study.

19+ at the start of the academic year.

  • Not on an apprenticeship.
  • Not completed any part of the course before.
  • 19-23-year-olds must have a level 2 or higher prior to attainment.

How to enrol

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